Return and Exchange Policy

At Maison Care, we strive to provide the best experience for our valued customers.

Therefore, we present our Return and Exchange Policy:

1- Products:

Returns: Within one day of the invoice date.

Exchanges: Within three days of the invoice date.

Conditions:

Products must be in good condition, unopened, and unused.

The original invoice must be presented, as per the Ministry of Commerce regulations.

Makeup and cosmetic products are non-refundable and non-exchangeable.

2- Services:

Exchanges: Within three days of the invoice date.

Cancellation/Rescheduling:

Please contact customer service to cancel/reschedule your appointment.

You must notify us 24 hours in advance of your appointment to avoid service charges.

3- Deposit:

Deposits are non-refundable.

You must come and pay the remaining balance within 14 days of the invoice date.

4- Invoice Validity:

Services cannot be performed after the expiry date printed next to each service.

5- Points System:

You are not entitled to a refund once you have used the points earned on your purchase invoice.

6- Installment Payments (Tabby, Tamara, Quora, Imkan, Tasheel):

Installment payments are non-refundable.

Offer Period:

Products can only be exchanged or returned if they are defective or do not conform to specifications.

Please read our return and exchange policy carefully before purchasing.

We are ready to provide any assistance or information you may need.

Thank you for your cooperation.